Japanese Convenience Store Guide: Essential Phrases and Etiquette
Master convenience store interactions in Japan with this comprehensive guide. Learn essential phrases, understand common questions, and navigate konbini culture like a local.

Japanese convenience stores (コンビニ) are a cornerstone of daily life in Japan. Open 24/7 and found on nearly every corner, they offer everything from fresh meals to concert tickets. But for beginners, the rapid-fire Japanese at the register can be intimidating. This guide will help you navigate konbini interactions with confidence!
Pro Tip
Most konbini staff speak quickly but use set phrases. Once you learn these patterns, you'll understand 90% of what they say!
Why Convenience Stores Matter in Japan
Japanese convenience stores aren't just places to grab snacks – they're mini department stores offering:
- Fresh, high-quality meals (お弁当)
- Bill payment services
- ATMs that accept foreign cards
- Ticket purchasing (concerts, movies, travel)
- Package delivery and receiving
- Hot food and beverages
Major Konbini Chains
• 7-Eleven (セブンイレブン) - The largest chain • FamilyMart (ファミリーマート) - Known for fried chicken • Lawson (ローソン) - Great desserts and natural foods • Ministop (ミニストップ) - Soft serve ice cream!
Essential Konbini Vocabulary
Before diving into conversations, let's master the key words you'll encounter:
Shopping Basics
• レジ (reji) - Cash register • 袋 (fukuro) - Bag • レシート (reshīto) - Receipt • お箸 (ohashi) - Chopsticks • スプーン (supūn) - Spoon • フォーク (fōku) - Fork • おしぼり (oshibori) - Wet towel • 温める (atatameru) - To heat up
Payment Terms
• 現金 (genkin) - Cash • カード (kādo) - Card • 電子マネー (denshi manē) - Electronic money • ポイントカード (pointo kādo) - Point card • Tカード (T-kādo) - Common point card • PayPay (peipei) - Popular payment app
Common Konbini Conversations
1. The Basic Purchase Flow
Here's what typically happens when you approach the register:
Standard Greeting
いらっしゃいませ
(Irasshaimase)
"Welcome!" (No response needed)
2. Heated Food Questions
When buying bento, onigiri, or other food items:
Heating Food
Staff: 温めますか?
(Atatamemasu ka?)
"Would you like this heated?"
Your responses:
• はい、お願いします (Hai, onegaishimasu) - "Yes, please"
• いいえ、大丈夫です (Iie, daijōbu desu) - "No, I'm fine"
Heating Times
Different items have different heating times. The staff knows exactly how long each item needs – trust them!
3. The Bag Question
Bag Options
Staff: 袋はご利用ですか?
(Fukuro wa goriyō desu ka?)
"Would you like a bag?"
Your responses:
• はい (Hai) - "Yes"
• いいえ、大丈夫です (Iie, daijōbu desu) - "No, I'm fine"
• 袋一枚ください (Fukuro ichimai kudasai) - "One bag please"
Bag Charges
Since 2020, most stores charge 3-5 yen per plastic bag. Bringing your own bag (エコバッグ) saves money and helps the environment!
4. Point Cards
Almost every transaction includes this question:
Point Card Check
Staff: ポイントカードはお持ちですか?
(Pointo kādo wa omochi desu ka?)
"Do you have a point card?"
Your responses:
• ありません (Arimasen) - "I don't have one"
• はい、これです (Hai, kore desu) - "Yes, here it is"
5. Payment Method
Payment Options
Staff: お支払いは?
(Oshiharai wa?)
"How will you pay?"
Your responses:
• 現金で (Genkin de) - "By cash"
• カードで (Kādo de) - "By card"
• PayPayで (PayPay de) - "By PayPay"
• Suicaで (Suica de) - "By Suica"
6. Chopsticks and Utensils
Utensil Questions
Staff: お箸はいりますか?
(Ohashi wa irimasu ka?)
"Do you need chopsticks?"
Staff: スプーンはいりますか?
(Supūn wa irimasu ka?)
"Do you need a spoon?"
Your responses:
• はい、一つください (Hai, hitotsu kudasai) - "Yes, one please"
• いいえ、大丈夫です (Iie, daijōbu desu) - "No, I'm fine"
Complete Transaction Example
Let's walk through a typical konbini purchase:
Full Conversation Flow
-
Staff: いらっしゃいませ! You: (No response needed, just place items on counter)
-
Staff: 温めますか? You: はい、お願いします
-
Staff: ポイントカードはお持ちですか? You: ありません
-
Staff: 袋はご利用ですか? You: はい
-
Staff: 合計で520円です You: (Hand over money)
-
Staff: 1000円お預かりします Staff: 480円のお返しです
-
Staff: ありがとうございました! You: ありがとうございました
Useful Phrases for Special Situations
Asking for Something
Making Requests
• これください (Kore kudasai) - "This one, please"
• ストローください (Sutorō kudasai) - "Straw, please"
• おしぼりください (Oshibori kudasai) - "Wet towel, please"
• もう一枚袋ください (Mō ichimai fukuro kudasai) - "One more bag, please"
Finding Items
Asking for Locations
• トイレはどこですか?(Toire wa doko desu ka?) - "Where is the restroom?"
• ATMはありますか?(ATM wa arimasu ka?) - "Is there an ATM?"
• ~はありますか?(~ wa arimasu ka?) - "Do you have ~?"
Age Verification
When buying alcohol or cigarettes, you'll see an age verification screen:
Age Confirmation
Screen shows: 20歳以上ですか?
(Hatachi ijō desu ka?)
"Are you 20 or older?"
Action: Touch the screen to confirm
Cultural Tips and Etiquette
Konbini Etiquette
• Queue properly - Form a single line at busy times • Have payment ready - Speed is appreciated • Don't open products before paying • Say thank you - A simple "arigatō gozaimasu" goes a long way • Take your time - Despite the efficiency, staff are patient with foreigners
Money Tray Etiquette
Payment Protocol
• Place money in the small tray (not directly in hands) • Bills face up, organized by denomination • Wait for change in the same tray • It's okay to count your change before leaving
Common Konbini Services
Beyond shopping, convenience stores offer many services:
Additional Services
• コピー (kopī) - Photocopying • FAX (fakkusu) - Fax services • チケット (chiketto) - Ticket purchases • 宅配便 (takuhaibin) - Package delivery • 公共料金 (kōkyō ryōkin) - Utility bill payment • プリント (purinto) - Photo printing
Quick Reference Card
Essential Phrases Cheat Sheet
Understanding Staff: • 温めますか? - "Heat it up?" • 袋はご利用ですか? - "Need a bag?" • ポイントカードは? - "Point card?" • お箸は? - "Chopsticks?"
Your Responses: • はい、お願いします - "Yes, please" • いいえ、大丈夫です - "No, I'm fine" • ありません - "I don't have one" • これください - "This one, please"
Practice Exercises
Exercise 1: How do you respond when asked 温めますか?and you want your food heated?
Answer: はい、お願いします (Hai, onegaishimasu)
Exercise 2: The staff asks ポイントカードはお持ちですか?but you don't have one. What do you say?
Answer: ありません (Arimasen)
Exercise 3: You want to pay by credit card. How do you say this?
Answer: カードで (Kādo de)
Conclusion
Mastering konbini interactions is a game-changer for daily life in Japan. With these phrases and cultural insights, you'll navigate convenience stores like a local. Remember, konbini staff are used to serving tourists and are generally patient and helpful.
The key is practice – each visit builds your confidence. Soon, you'll be breezing through transactions and maybe even engaging in small talk!
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Keita Sensei
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